At brucejourneys, we want you to be satisfied with every purchase of Fishing Gear, Hiking Gear, and Luggage. Please read our return and refund policy carefully:
1. Eligibility for Returns
- Returns are accepted only if the product is defective, damaged, or incorrect at the time of delivery.
- Products must be unused, in their original packaging, and with all tags intact.
- Returns must be requested within 7 days of delivery.
2. Non-Returnable Items
- Products damaged due to misuse, wear & tear, or negligence are not eligible for return.
- Items purchased during clearance sales or special promotions may not be returnable.
3. Return Process
- Contact us at 📧 [email protected] with your order details, reason for return, and photos (if applicable).
- Our support team will review your request and confirm eligibility.
- If approved, we will arrange for product pickup or guide you on the return procedure.
4. Refund Policy
- Since we operate on a Cash on Delivery (COD) basis, refunds are processed in cash at the time of product pickup or through a mutually agreed method.
- Refunds will be issued only after the returned item has been inspected and approved.
- Refunds may take 5–10 business days to process.
5. Exchanges
- In certain cases, customers may request a replacement product instead of a refund, subject to stock availability.
6. Contact Us
If you have any questions about returns or refunds, please reach out:
📧 Email: [email protected]